Cancellation Policy

Our cancellation policy provides details on the conditions under which you can cancel a service and the applicable fees.

General Policy

Cancellations made more than 30 days prior to the travel date will incur a 10% cancellation fee. Cancellations made between 15-30 days prior will incur a 50% fee. Cancellations made within 15 days of the travel date are non-refundable.

Special Rates and Group Bookings

Special group blocks held throughout the year may have different cancellation terms. These fares are non-changeable and non-refundable once booked.

Process

To cancel a booking, contact our customer service team with your booking details. Cancellations must be made in writing.

Changes to Policy

RFU reserves the right to amend the cancellation policy at any time. Changes will be posted on our website and communicated to customers as necessary.